A: Unopened and unused items may be eligible for return or replacement after you email us first. Opened personal-use items cannot be returned for safety and cleanliness reasons.

A: Most of our ingredients are naturally derived, and some are not. We’ll always be clear about what’s in the product. We choose ingredients for how they perform, how they feel, and whether they make sense for the formula. We’re not fans of fear-based marketing, medical0 claims, or pretending a leaf icon tells the whole story.

A: Email us within 72 hours of delivery with your order number and photos of the damage. We’ll review it and either replace the item or refund it when appropriate.

A: Yes. Please email us first before sending anything back. Items sent without prior contact may not be accepted or refunded.

A: Handmade batches can vary slightly in color, swirl, texture, or finish. Same formula, same general vibe, tiny visual differences. That’s normal, not a defect.

A: Check the ingredient list before ordering, patch test first, and stop using anything that irritates your skin. We keep our labels honest, but your skin gets the final vote.