X POLICIES X

Shipping / Returns / Refunds

Last updated: July 9, 2026

Overview

We want you to be wildly happy with your MischiefX order. If something goes sideways, we’ll do our best to make it right without turning the process into a whole side quest.

This policy covers shipping, damaged packages, missing items, refunds, returns, and exchanges.

Because our products are personal-use bath, body, and home goods, not every item can be returned. For safety and quality reasons, opened or used personal-care products cannot be accepted for return.

If you have an issue with your order, please contact us first via our contact form or email us at support@mischiefx.com before sending anything back.

Shipping Processing Times

Orders are processed during regular business days. Processing times may vary depending on order volume, product availability, holidays, weather, or other delays outside our control. We do our best to ship orders as quickly as possible, but processing time is separate from carrier transit time.

If an item is made to order, part of a preorder, or otherwise has a longer processing time, we’ll note that on the product page or at checkout when possible.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on the order, destination, carrier, and shipping method selected. Delivery estimates are provided by the shipping carrier. They are estimates, not guarantees. Once a package leaves MischiefX, carrier delays are outside our control. We know- annoying. Still true.

Shipping Carriers

We may ship through USPS, UPS, FedEx, or another available carrier depending on the order, destination, service availability, and shipping method selected. Tracking information will be provided when available.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

MischiefX is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, contact us as soon as possible via our contact form or by emailing us at support@mischiefx.com . If the order has not shipped yet, we’ll do our best to update it. If the order has already shipped, we may not be able to change the destination, reroute the package, or recover the shipment.

Returned, Refused, or Undeliverable Packages

If a package is returned to us because the address was incorrect, incomplete, refused, unclaimed, or undeliverable, we’ll contact you about next steps. Additional shipping charges may apply if the package needs to be resent. Original shipping charges are non-refundable unless the issue was caused by a MischiefX error.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, MischiefX is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside our control. If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your mailroom, your local post office, or the carrier first. Packages love dramatic entrances and weird hiding spots.

If your package appears lost or delayed, contact us via our contact form or email us at support@mischiefx.com and we’ll help where we reasonably can, including providing information needed for a carrier claim.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing an item, or containing the wrong item, contact us within 72 hours of delivery.

Please include:

• Your order number
• The email address used for the order
• Clear photos of the item
• Photos of the packaging and shipping label
• A brief description of the issue

This helps us review the problem and, when needed, file a claim with the shipping carrier. If we confirm that your item arrived damaged, was missing from the order, or was sent incorrectly, we may replace the item, issue a refund, or provide another reasonable solution. 

If the mistake was ours, we’ll cover any required return shipping. Raccoons happen. We do not make customers pay for our raccoons.

Contact Us First

Before returning an item, contact us via our contact form or email us at support@mischiefx.com with:

• Your order number
• The email address used for the order
• A brief description of the issue
• Photos, if the item arrived damaged or incorrect

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted, refunded, exchanged, or returned to sender.

Returns for Unopened Items

We may accept returns of eligible items within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused
• Unopened
• In its original packaging
• In the same condition you received it
• Approved for return by MischiefX before being shipped back

Once the returned item is received and inspected, we’ll notify you whether the refund has been approved or denied.

Items We Cannot Accept for Return

Because our products are personal-use goods, we cannot accept returns on opened, used, sampled, or unsealed personal-care items.

Non-returnable items include, but are not limited to:

• Custom products
• Made-to-order items
• Wholesale orders
• Gift cards
• Digital or downloadable products
• Sale, clearance, discounted, or final-sale items

If a product has been opened, used, touched, sampled, exposed to air, or otherwise removed from its original sealed condition, we cannot take it back for quality and safety reasons.

Exchanges

We only replace items if they arrive damaged, defective, missing, or incorrect. If you need help with an exchange, contact us via our contact form or email us at support@mischiefx.com within 72 hours of delivery.

Because scent preference is personal, we do not guarantee exchanges for items that were ordered correctly but were not the scent, texture, or product type you expected.

Refunds

Once your approved return is received and inspected, we’ll email you to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method. Refunds may take 3–10 business days to appear, depending on your payment provider or financial institution. Original shipping charges are non-refundable unless the return is due to an error by MischiefX.

Late or Missing Refunds

If your refund has been processed but has not appeared yet, first check with your bank, credit card company, or payment provider. Processing times vary and we do not control how quickly funds appear after the refund is issued on our end.

If more than 30 days have passed since we confirmed your refund and you still have not received it, contact us contact us via our contact form or email us at support@mischiefx.com.

Return Shipping

If a return is approved, we’ll provide return instructions by email. Customers are responsible for return shipping costs unless the return is due to a MischiefX error, damaged shipment, missing item, or incorrect item. We recommend using a trackable shipping service. MischiefX is not responsible for return packages that are lost, delayed, damaged, or not delivered.

Do not send returns to any address unless we have provided return instructions by email.

Gifts

If an item was marked as a gift and shipped directly to you, we may issue store credit for approved returns.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, any approved refund will be issued to the original purchaser and original payment method.

Need Help?

For questions about shipping, refunds, returns, damaged items, missing items, or order issues, please use our contact form or email us at support@mischiefx.com

Email is checked during regular business days. We’ll do our best to respond within three business days.